Case Studies

Case study · ERP-connected channel platform

One connected platform for dealer wholesale and direct-to-consumer - kept accurate by the ERP

How Excellira replaced Colonial Mills’s limited storefront with a true channel platform - wholesale and retail, integrated bidirectionally with ERP orders and inventory.

Client
Colonial Mills
Industry
Manufacturing - braided rugs
Channels
B2B wholesale + B2C retail
The challenge

A storefront, not a channel platform

The client already had an eCommerce site - but it wasn’t built for a manufacturer selling through dealers and direct retail at once. The real requirement was to raise order and inventory accuracy while making dealer ordering and support materially easier.

Close-up of a Colonial Mills braided rug showing layered fabric rings and texture
  • No integrated wholesale portal experience for dealer users
  • Limited system-to-system accuracy for orders and inventory, creating friction and avoidable support work
  • Insufficient dealer-facing information for confident self-service ordering
  • A mandate to integrate with the existing ERP and IT processes - not replace everything
What Excellira delivered

A channel platform built around the ERP - not bolted onto it

Excellira built the platform collaboratively with the client’s IT department, fitting existing ERP processes and controls rather than forcing a rip-and-replace.

Channel platform · B2B + B2C

  • Role-based experiences for retail consumers and dealer (wholesale) users
  • Wholesale purchasing and order-management workflows for dealers
  • Dealer resources in the platform - brochures, spec sheets, policies, documentation
  • Friction-free consumer checkout and payment options aligned to channel
  • Improved order-tracking visibility kept aligned with back-office records

Bidirectional ERP integration

  • Two-way integration with the ERP order and inventory modules
  • Built collaboratively with the client’s IT department to fit existing controls
  • Reduced manual re-entry and improved order and inventory accuracy
How the integration works

Commerce platform

Dealer portal + retail storefront

ERP

Orders + inventory, system of record

Business outcomes

Accuracy up, manual work down

Connecting commerce to the ERP took the strain off people who had been the integration layer between systems.

95%

Fewer order-entry errors, client-reported

30 Hrs/wk

Manual data entry eliminated

2-way

ERP order & inventory sync

1 platform

Dealer wholesale + direct retail

Before

Dealer ordering and information requests required manual coordination and follow-up.

After

Dealers place and manage orders in a purpose-built portal, with the information they need to order confidently.

Before

Order and inventory accuracy depended heavily on manual processes between systems.

After

Bidirectional ERP integration reduced re-entry and aligned commerce activity with back-office records.

Excellira built an eCommerce platform that stays in sync with our ERP data and keeps stakeholders informed. We eliminated hours per week of manual data entry and reduced errors by 95% - because they understand how manufacturing operations actually work.

Selling through dealers and direct — on disconnected systems?

If your platform isn’t connected to the systems you rely on, let’s talk about what an ERP-connected channel platform could look like for your business.