One connected platform for dealer wholesale and direct-to-consumer - kept accurate by the ERP
How Excellira replaced Colonial Mills’s limited storefront with a true channel platform - wholesale and retail, integrated bidirectionally with ERP orders and inventory.
Client
Colonial Mills
Industry
Manufacturing - braided rugs
Channels
B2B wholesale + B2C retail
The challenge
A storefront, not a channel platform
The client already had an eCommerce site - but it wasn’t built for a manufacturer selling through dealers and direct retail at once. The real requirement was to raise order and inventory accuracy while making dealer ordering and support materially easier.
No integrated wholesale portal experience for dealer users
Limited system-to-system accuracy for orders and inventory, creating friction and avoidable support work
Insufficient dealer-facing information for confident self-service ordering
A mandate to integrate with the existing ERP and IT processes - not replace everything
What Excellira delivered
A channel platform built around the ERP - not bolted onto it
Excellira built the platform collaboratively with the client’s IT department, fitting existing ERP processes and controls rather than forcing a rip-and-replace.
Channel platform · B2B + B2C
Role-based experiences for retail consumers and dealer (wholesale) users
Wholesale purchasing and order-management workflows for dealers
Dealer resources in the platform - brochures, spec sheets, policies, documentation
Friction-free consumer checkout and payment options aligned to channel
Improved order-tracking visibility kept aligned with back-office records
Bidirectional ERP integration
Two-way integration with the ERP order and inventory modules
Built collaboratively with the client’s IT department to fit existing controls
Reduced manual re-entry and improved order and inventory accuracy
How the integration works
Commerce platform
Dealer portal + retail storefront
Orders
Inventory & status
ERP
Orders + inventory, system of record
Business outcomes
Accuracy up, manual work down
Connecting commerce to the ERP took the strain off people who had been the integration layer between systems.
95%
Fewer order-entry errors, client-reported
30 Hrs/wk
Manual data entry eliminated
2-way
ERP order & inventory sync
1 platform
Dealer wholesale + direct retail
Before
Dealer ordering and information requests required manual coordination and follow-up.
After
Dealers place and manage orders in a purpose-built portal, with the information they need to order confidently.
Before
Order and inventory accuracy depended heavily on manual processes between systems.
After
Bidirectional ERP integration reduced re-entry and aligned commerce activity with back-office records.
“
Excellira built an eCommerce platform that stays in sync with our ERP data and keeps stakeholders informed. We eliminated hours per week of manual data entry and reduced errors by 95% - because they understand how manufacturing operations actually work.
CFC. F.Director of IT, Colonial Mills
Selling through dealers and direct — on disconnected systems?
If your platform isn’t connected to the systems you rely on, let’s talk about what an ERP-connected channel platform could look like for your business.